Frequently Asked Questions

WHEN CAN I EXPECT TO SEE MY NEW ERA ART PROOF?

ART PROOFS ARE TYPICALLY PROCESSED IN 7-10 BUSINESS DAYS DEPENDING ON QUALITY OF LOGO PROVIDED DURING REQUEST PROCESS.

HOW LONG DO NEW ERA CAPS TAKE TO SHIP?

COMPLETED CAP ORDERS ARE TYPICALLY SHIPPED 5-7 WEEKS AFTER ART APPROVAL.

CAN I BUY CAPS DIRECT FROM CAP CUSTOMIZER?

CAP CUSTOMIZER PROVIDES A SERVICE EXCLUSIVELY FOR AUTHORIZED NEW ERA DEALERS AND DOES NOT SELL DIRECTLY TO THE PUBLIC.

IF I CAN'T BUY FROM YOU, HOW DO I GET MY CAPS?

PLEASE PROVIDE YOUR REFERRING OR PREFERRED SPORTING GOODS DEALER DURING THE CHECKOUT PROCESS AND THIS DEALER WILL BE IN TOUCH TO FACILITATE YOUR CAP ORDER.

WHAT IF I DON'T HAVE A REFERRING OR PREFERRED DEALER?

PLEASE PROVIDE US YOUR LOCATION AND CONTACT INFORMATION DURING CHECKOUT AND WE’LL PROVIDE A LIST OF AUTHORIZED DEALERS WHO CAN HELP.

I'M A DEALER. HOW DO I PARTICIPATE IN CAP CUSTOMIZER?

PLEASE USE THE CONTACT FORM ON THIS PAGE TO INQUIRE ABOUT HOW TO GET INVOLVED WITH CAP CUSTOMIZER.

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